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General Product Terms & Conditions

These Terms & Conditions govern the sale, delivery, usage, and support for all products sold by ARKIN LABS PRIVATE LIMITED ("Company"). By purchasing or using our products, the Customer ("Customer") agrees to be bound by the following terms:

1. Product Use and Responsibility

  • All products are intended for lawful commercial, industrial, and research purposes only.
  • Customers must comply with local laws, regulations, and safety standards.
  • Any unauthorised modifications, misuse, or unsafe operation of the products voids warranties and support.

2. Orders and Payments

  • Orders are subject to confirmation and stock availability.
  • Full payment is required prior to shipping.
  • Accepted payment modes include Internet Banking, IMPS, NEFT, Debit/Credit Cards.
  • All prices are in INR, exclusive of taxes, shipping, and duties unless stated otherwise.

3. Delivery

  • Estimated delivery timelines will be communicated upon order confirmation.
  • Delays due to force majeure events (e.g. natural disasters, government actions) are not the Company’s responsibility.
  • Title and risk pass to the Customer upon shipment.

4. Warranty

  • Products come with a limited warranty (typically one year) against manufacturing defects.
  • Warranty does not cover damage from mishandling, unauthorised modification, or environmental factors.

5. Returns & Refunds

  • Returns are accepted within 10 days of delivery for unused items in original packaging.
  • A restocking fee may apply.
  • Refunds are processed after inspection and approval.

6. Liability Limitations

  • The Company is not liable for indirect or consequential damages.
  • Maximum liability is limited to the amount paid for the specific product.

7. Intellectual Property

  • All proprietary designs, firmware, software, and branding are the property of ARKIN LABS PRIVATE LIMITED.
  • Reverse engineering or unauthorised redistribution is prohibited.

8. Compliance

  • Customers are responsible for obtaining necessary certifications, licences, or regulatory clearances required in their jurisdictions.
  • Products must not be used in violation of any applicable laws.

9. Export Control

  • Products may be subject to export control laws. Customers are responsible for ensuring compliance and obtaining necessary approvals.

10. Installation & Support

  • Standard setup guides and support documentation are provided.
  • On-site support or custom training may be available at additional cost.

11. Confidentiality

  • Any confidential information shared by the Company must not be disclosed or misused.

12. Dispute Resolution

  • This agreement is governed by the laws of India.
  • Disputes shall first be resolved through mutual arbitration before resorting to legal proceedings.

13. Amendments

  • The Company reserves the right to amend these terms at any time.
  • Customers will be notified of major updates.

14. Resale Restrictions

  • Products may not be resold or redistributed without written authorisation.

15. Termination

  • The Company reserves the right to terminate service or warranty support in cases of non-payment, breach, or misuse.

16. Contact

For any queries or support, please reach out to:

ARKIN LABS PRIVATE LIMITED

Email: info@arkinlabs.in